Acrosser’s Customer Satisfaction Level Remains Remarkably High
In October 2019, Acrosser Technology conducted a satisfaction survey with primary customers – regarding all the services and products we provide.
Overall satisfaction toward Acrosser Technology’s product and service remains remarkably high.
The survey conveyed a positive message. In general, most of Acrosser customers continue to be satisfied with Acrosser’s performance. When asked how satisfied they are with Acrosser’s product and service during the past two years, 95% of customers reported they are satisfied or very satisfied, compared to 2018, the same percentage reported. Only 4% reported dissatisfied – a decrease of 1% from 2018.
90% percent of customers are satisfied with Acrosser’s product quality, compared to 88% in 2018. Only 5% of customers are dissatisfied with product quality, a 5% decrease in dissatisfaction from 2018. Satisfaction with the Price Competition Stays Strong and Ratings Have Improved in Various Areas.
Other categories with over 80% customer satisfaction level include:
• Product Delivery
• Product Reliability
• Repaired Product Quality
• Product Application Feasibility
• New Product Development
Acrosser will not stop from pursuit of perfection. Providing reliable product, shortest lead time, around-the-clock technical consultancy, and competitive price are always the targets Acrosser employees are aiming for and will strive to improve in the years to come.
Acrosser, is 100% committed to providing it's OEM/ ODM/ JDM and end-user clientele with high-quality innovative embedded computers and networking appliances in quick turn around time and creating the products with customer requirements in mind to build a win-win situation. For more information, please visit: www.acrosser.com
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